100% Pass MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant Marvelous Actualtest

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Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for individuals who want to become experts in the implementation and customization of customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam, known as MB-230, focuses on testing the candidate's knowledge of customer service concepts, managing cases and queues, implementing entitlements and service level agreements, and configuring voice of the customer surveys.

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Microsoft Dynamics 365 is a cloud-based business application platform that has been designed to provide businesses with a comprehensive and integrated set of tools for managing their operations. One of the most important modules of this platform is the Dynamics 365 Customer Service, which enables businesses to deliver exceptional customer service and support. To become proficient in this module, Microsoft offers the MB-230 Exam, which is a certification exam for Microsoft Dynamics 365 Customer Service Functional Consultants.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q288-Q293):

NEW QUESTION # 288
You create a canvas app to show trending results from a Power Virtual Agents chatbot.
The results must be viewable on the Dynamics 365 Customer Service workspace home page.
You need to add the survey results canvas app to the Customer Service workspace.
What should you do?

Answer: E

Explanation:
https://nishantrana.me/2020/11/12/embedding-canvas-app-in-an-iframe-inside-dynamics-365/


NEW QUESTION # 289
You configure Dynamics 365 Customer Service. Managers require a custom dashboard with the following:
* A list of customers who have the most cases open.
* A list of customers who have the most missed service-level agreements (SLAs) sorted by contact.
* A list of top call takers for the week.
* A list of the cases that took the most amount of time to resolve.
The custom dashboard must be available for all users to use.
You need to configure the system.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 290
A credit card company uses Dynamics 365 Customer Service. Agents receive conversations through Omnichannel for Customer Service.
A browser-based internal application Drawees, a history of a customer's payments and credit scores, Vou create an application tab template for the internal application.
if a customer requests a credit limit increase, the agent must use the internal application within Omnichannel for Customer Service to determine eligibility.
Because the internal application requires; maximum) screen space, communications with customers must remain hidden. The internal application must be displayed on the anchor tab.
Once an eligibility check is performed the agent must be able To- chat with the customer again.
You need to create a session template for the company.
How should you configure each area at the template? To answer., select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
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NEW QUESTION # 291
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule


NEW QUESTION # 292
You need to implement a solution to provide the technician's utilization.
Which solution should you use?

Answer: A


NEW QUESTION # 293
......

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